SHIPPING & RETURNS POLICY
Shipping is free on all New Zealand orders above $99. Otherwise, shipping is calculated at $7 nationwide and $8.50 for rural. Delivery of all orders is intended for your front door or letterbox. Please indicate in a note if you require a signature.
Most Skye Candle and Body Care products are made to order – for this reason, the current processing times within New Zealand are within five (5) working days (Monday to Friday, excluding public holidays) upon confirmation of order. Orders will be delivered the next working day after dispatch – but please note this can depend on courier workload and changes to delivery schedules – which are outside the control of Skye Candle and Body Care.
Orders placed after 12pm – please allow an extra business day.
Returns / Refunds (if applicable)
We want you to be delighted with your purchase. Still, if you are not, you can return any item within 14 days of being delivered (according to the delivery date provided by the courier company) for an exchange or refund – provided the products are unused and are in the original packaging.
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (if there are delays in receiving the payment after the notifications, please contact your bank)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please use a trackable shipping service or purchase shipping insurance; we don’t guarantee that we will receive your returned item.
To cancel your order, you must inform us of your decision via email, including your name, address, details of the order you wish to cancel, and your phone number and email address. Please note that in this case, we will either offer store credit or a refund of the same value of the product for you to place a new order on our website.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com and send your item to 190 Main Road, Tawa, 5028 Wellington.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Promo Code Use
Only one discount can be applied per order. You must select the discount you want to apply before you complete the order. If you forgot to add the promo code to the order, the promo code can still be used on your next eligible order, as long as it hasn't expired.
If you forget to click the apply button when entering a promo code discount, we cannot refund you. When entering a promo code you must click the "+" (apply) button and double-check that the price was reduced before completing the transaction