SHIPPING & RETURNS POLICY
Shipping is free on all New Zealand orders above $75. Otherwise, shipping is calculated at $7, nationwide.
Most Skye Candle and Body Care products are made to order – for this reason the current processing times within New Zealand is within two (2) working days (Monday to Friday, excluding public holidays) upon confirmation of order. Orders will be delivered the next working day, after dispatch – but please note this can depend on courier workload and changes to delivery schedules – which are outside the control of Skye Candle and Body Care. Orders placed after 12pm – please allow an extra business day.
Skye Candle and Body Care products are homemade, handcrafted and thoughtfully curated with love. We want you to be delighted with your purchase, but if you are not you can return any item within 14 days of being delivered (according to the delivery date provided by the courier company) for an exchange or refund – provided the products are unused and are in the original packaging.
To cancel your order, you must inform us of your decision via email – including details of your name, address, details of the order you wish to cancel and, your phone number and email address. Please note, that in this case we will either offer a store credit, or a refund of the same value of the product for you to place a new order on our website.
Skye Candle and Body Care may make a deduction from the reimbursement, for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Reimbursements will be made no later than five (5) working days after the day we receive the goods, back. Reimbursement does not include the cost of delivery either to you, or back to Skye Candle and Body Care.
Please note: we will only refund the credit or debit card of the person who placed and paid for the original order.