FAQ : Scented Candles

What are the burning hours?
With proper candle care, each candle might last up to 50 hours.
 
Do you sell soy candle samples?
Yes, we do, these samples are in the form of a standard tea light sizes. It’s a perfect choice if you’re uncertain about a scent or would like to see the quality of the product before purchasing a full size.
 
What type of wax do you use?
We only use 100% natural soy wax to make our candles and melts. Soy wax is a plant-based wax which is non-carcinogenic, and non-toxic. Soy wax candles are more economical, as they burn 50% longer than candles made of paraffin waxes. Soy candles produce little or no soot at all and exceptional for those who have breathing issues and allergies.
 
Where are these candles made?
All our products are made in a city we chose to call our home, Wellington, New Zealand
 
What kind of wicks do you use in your candle?
We're using ECO wicks, which is constructed from natural flat cotton threads interwoven with paper threads. The wick will have a slight curl, produce a consistent flame and ensures an even burn. ECO wicks are lead and zinc free.
 
Are your candles Paraben & Phthalate free?
Our candles are made of soy wax, which is GMO-FREE, contains NO paraffin and NO unnatural additives. Soy waxes are biodegradable, renewable and environmentally safe.
 
Why does the candle start to change colour?
The soy candle might change colour, and the surface might look a bit dry or flaky, if the candle hasn't been burnt for a while. This is because soy wax is a natural product. Just light the candle, and the surface will return to normal.
 
How to recycle my metro jar?
Once you're finished with your candle, peel off the stickers and pour some boiling water into the jar with a bit of dishwashing powder or detergent. Let it cool down, and the remaining wax will rise at the top. Pour out the water and remove the remaining wick from the bottom of the jar. Give the jar another quick wash and a little scrub, then let it dry before you use it. Let me leave and your mind boggles with all the potential uses of the cleaned jar. Alternatively, you can bin it in the blue coloured recycling bin.
 
What is tunnelling, and how do I fix it?
When a candle burns straight down the middle of the candle instead of right to the edges, it's called tunnelling. Tunnelling happens when the candle is burned for a short time. To avoid tunnelling, make sure your first lit of the candle last at least 2 hours or until the pool reaches the edges. To fix tunnelling, scoop out to remove the built-up wax with a spoon and relight the candle, make sure you allow it to burn right to the sides this time.
 
What kind of fragrances do you use in your candle?
We use both synthetic fragrances and essential oil blends to create our candles and melts. These fragrances are free from phthalates and paraffin, and non-toxic. Our fragrances are highly purified, safe and made from premium quality ingredients.
 
Each of our candles is lovingly hand-poured for high quality and long-lasting scent. We only use 100% natural soy wax and premium fragrances to make our impressive candles. Soy wax holds aromas well, and due to the low melting point of the wax, the fragrance oils can be released slowly to live up to their full potential.
 
How can I get the most burn time out of the candle?
Trim your wick to 1/4" before each lighting. Allow the melted wax pool to reach the edges of the jar before extinguishing to prevent wax from building along the sides of the jar and tunnelling. We recommend burning for approximately 3 hours at a time, and no longer than 4 hours. Occasionally, if you need extra hours of burning, trim the wicks carefully and relight it.
 
IMPORTANT: Never leave a candle burning unattended or within reach of drafts, pets, or small children. Candle jar will be hot after burning, so allow the wax to cool completely before handling.
 
We, LOVE how our candles and melts have the POWER to change the entire atmosphere of a room with their ADDICTIVE fragrances. Our candles and melts are an excellent buy as they are clean, smooth & long-lasting. The enticing scent is guaranteed to have you coming back for seconds!
 
Do you still have a question? Feel free to contact us, and we will try our best to assist.