Shipping / Return Policy

 

SHIPPING

Most of our products are handmade freshly on order and for this reason the current processing period for consignments within the NZ is within 5 working days (Monday to Friday only, excluding public holidays) of receipt of order. Orders then will be delivered the next working day from dispatch. For orders placed after 12 PM allow an extra business day.

RETURNS

We want you to be delighted with your purchase but if you are not you can return any item within 14 days of being delivered (according to the delivery date provided by the courier company) for a refund or exchange as long as the products are unused and in the original packaging.

To exercise the right to cancel an order, you must inform us of your decision via email including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address. Please note that in this case, we will offer either a store credit or a refund of the same value of the product for you to place a new order on our website. We may make a deduction from the reimbursement, for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement, no later than 5 days after the day we receive the goods back. Once we have received the goods, we will process your refund or exchange no later than 5 working days. This does NOT include the cost of delivery. Please note that we will ONLY refund the credit or debit card of the person who originally placed and paid for the order.